The City of Panama City is committed to providing convenient access to government information and services. To facilitate online financial transactions the City Government has established an E-Commerce service.
We accept Discover, American Express, MasterCard, Visa or E-Check.
You will need your account and your customer number located on your water bill.
Important Info on Fees - "Not Tax Dollars"
The City's E-Commerce services use a self-supporting private business, that provides not only for enhancements and customer support of existing services, but also expansion to new online services. This is accomplished without using tax dollars.
The City's E-Commerce services are supported through convenience fees assessed only to the users of the services.
(1.) The transaction fee for credit cards is 3.25% of the utility bill.
(2.) The transaction fee for e-checks is a set amount of $1.50.
The transaction fees are retained by a private company, Collector Solutions, Inc. to support the operation and continued development of future services.
If you have any questions or comments about the City's E-Commerce services please call 850-872-3000.
Pay your Panama City Utility Bill online using either Discover®, American Express®, MasterCard® Visa® or E-Check. There will be a small convenience fee assessed to use the online service.
Your payment will be processed at the close of the business day. (If you pay your bill on a weekend or holiday, your payment will be processed at the end of the next business day).
The City of Panama City E-Commerce services are optional and are just one method of conducting business with us. You may continue to use traditional methods, such as the U.S. Mail, Automatic Draft or visiting City offices in person. The choice is yours.