The administrative office is open Monday through Friday from 8 a.m. to 5 p.m. The phone number is 850-872-3191. All maintenance divisions of Utilities are open Monday through Friday from 7 a.m. to 3:30 p.m. After 5 p.m., weekends and holidays, or for emergencies call the police dispatcher at 850-872-3112.
New Service Connections
To reestablish, transfer, or change name for service that has been discontinued please contact Utility Billing at 850-872-3166. For all other billing inquiries please contact Utility Billing at 872-3166.
To apply for new water or sanitary sewer connections (new construction or never before serviced by Panama City Utilities) in Panama City, please contact the Planning Division at City Hall. After processing your application, the Planning Division will notify the applicant by phone of the availability and cost for connection.
Water Leaks and Sewer Line Blockage
The city's Underground Utilities Department maintains sanitary sewer lines up to the property line of residences and private businesses. Residents are urged to refrain from disposing of cooking grease and large foreign objects in the sewer system. Should a blockage develop in the city's lines, please call 850-872-3191. A crew will be dispatched to assist you as soon as possible.
Water Meter Back-Flow Prevention
The purpose of a back-flow prevention device is to keep unsafe drinking water from mixing with the potable water supply. A back-flow prevention device is to be installed on all residential irrigation systems, fire sprinkler systems, commercial facilities where chemicals are used, boiler systems, and other systems where drinking water could become contaminated.
If you have any questions or concerns regarding back-flow prevention devices, call the Utilities Department at 850-872-3191.
Locate Utilities Before You Dig
If you are planning to excavate on your property where utilities such as electric, water, telephone, and natural gas lines are buried, Florida State law requires that you notify the affected utilities at least two days prior to excavating. The utilities are required to locate their utilities for you within 2 working days. This law aims at protecting you from possible serious injuries and from liability if your digging damages any underground utilities.
Sunshine State One-Call of Florida, Inc.
The City of Panama City utilities are members of the Sunshine State One-Call of Florida, Inc. This means that you can dial 1 toll-free number to notify all city utilities of your excavation project and request that the utilities locate their underground facilities for you. The toll-free number to call prior to your excavation work is 1-800-432-4770 or call 811.
Reporting Vandalism of Public Property
City of Panama City water meters, sewer lift stations and fire hydrants are purchased and maintained with the money you pay the city to receive these services. When city property is vandalized, the cost to repair the damage is paid by all citizens of the city. If you observe any individual causing damage to the utilities system or any city property, call 911. Your assistance in ensuring that city property is protected is appreciated.