Utility Billing & Customer Service

Customer Service
The City of Panama City provides water, wastewater and garbage services to residences and businesses in the community. If you wish to start, stop or transfer service, or have questions about your city utility services regarding meter readings, billings or payments, we invite you to visit with a customer service representative at the Utility Billing Office or, if you prefer, call us at 850-872-3166 during the hours of 8 a.m. to 5 p.m., Monday through Friday.

New Accounts
Utility services provided by the City of Panama City include water, sewer and garbage. The current utility deposit required for water, sewer and garbage service is $140.34. In addition, a $25 nonrefundable service charge is required to set up a new account. The deposit required for utility customers who receive water, sewer and garbage service outside the corporate limits varies. Commercial customers' deposit amounts will also vary. All customers are required to provide proper identification. For more information on connection procedures, you may call 850-872-3166 weekdays between 8 a.m. and 5 p.m.

Deposit Refund
Residential utility deposits are refunded to customers who have not had a delinquent utility account or an account that has been disconnected for 24 consecutive months. If your deposit has not been refunded and you closed your city utility account, the deposit is applied to the final balance owed to the city. Any remaining balance of the deposit will be refunded to the customer. For additional information, please call Utility Billing.

Stopping & Transferring Services
You can stop or transfer utility services by telephone in just a few minutes by calling a city Customer Service representative by phone or in person. We recommend that customers notify Customer Service 24 hours in advance of any service needed. If you are moving, it is important that you give us a forwarding address for your final bill or deposit refund.