Payment Arrangements
If you are unable to pay your city utility bill by the date shown on your bill and you wish to enter into payment arrangements, call the Utility Billing and Customer Service Department. Payment arrangements are made on a case-by-case basis. Failure to pay your bill will result in disconnection of service.

If you receive a disconnect notice and payment has been made, please contact the Utility Billing Department. Utility bills can be paid at the City Hall building or at the after-hours drop box located on Harrison Avenue across the street from City Hall. Payments may also be mailed and / or deducted directly from your checking or savings account.

Disconnected Service for Nonpayment
When your utility service has been discontinued for nonpayment, the previous unpaid balance of the bill plus a service fee must be paid before service is reinstated. If your utility service has been discontinued and you feel this was in error, call the Utility Billing Department.

Free Automatic Bill Pay Service
Never be late on your utility bill again. There is a way to pay your Panama City utility bill without ever writing a check, buying postage stamps, or driving to the nearest utility payment drop box. Now, you can have your city utility bill payment automatically withdrawn from your checking or savings account each month using our Automated Payment System. This service is free of charge.

With our automated payment system, your city utility bill is always paid on time without any of the inconveniences we've mentioned. Your bill, reflecting the amount of the payment to be withdrawn from your checking or savings account, is mailed to you in advance of the actual funds transfer. This gives you plenty of time to balance your checkbook or raise any concerns regarding the bill prior to payment.

Use of a credit card for this service will result in a fee of 3.25% of the utility bill. Fill out the Authorization Form (PDF) and return it to the utility billing department at City Hall.

E-Payment Service

The City of Panama City is committed to providing convenient access to government information and services. To facilitate online financial transactions the city government has established an E-Payment service. We accept Discover, American Express, MasterCard, Visa or E-Check. There is a convenience fee associated with this service.