Online Payments

COVID-19 Information

Citizens may pay their utility bills either:

  • Online with the City’s E-Payment services
  • Drop-box at the backside of the U.S. Post Office in Downtown Panama City
  • Mail-in
  • 24-hour phone line at (855) 748-3080. You will need your account number to make a payment.

Customers may also establish new, transfer or cancel Commercial or Residential Utility Services online at

***All convenience fees associated with online payments made to the City will be waived until further notice.

The City understands citizens may be facing hardships and will not shut off water service because of nonpayment. Citizens who have concerns about their utility bills are encouraged to contact the Utility Billing Department at or (850) 872-3000 to establish a payment plan.

If you need assistance or have questions regarding a utility bill, please call (850) 872-3000.


To facilitate online financial transactions the City has established an E-Payment service.
These services are supported through convenience fees which are retained by the private company to support the service. The convenience fees are only to the users of the services. Our 3rd Party Payment Provider is a company called Paymentus. 

Important Info on Fees - "Not Tax Dollars"

The City's E-Payment services are supported through convenience fees assessed only to the users of the services.

***Convenience fees for the 
City's E-Payment services will be waived until further notice because of the COVID-19 pandemic.

Please select which type payment you would like to make by clicking the name.
  1. Utility Bill
  2. Merchant Revenue
  3. Police

For Utility Bill Payments 

  • They accept Discover, Master Card, Visa and E-Check
  • The convenience fee for credit cards is $2.45 with a max payment amount of $160.00. You can make multiple payments if your bill is more.

    If you have any questions or comments about the City's E-Payment services please call 850-872-3090.

    The City of Panama City E-Payment services are optional and are just one method of conducting business with us. You may continue to use traditional methods, such as the U.S. Mail, Automatic Draft, Payment by Phone or visiting City offices in person, or you can click on a category below and pay online

     Your payment will be processed at the close of the business day. (If you pay your bill on a weekend or holiday, your payment will be processed at the end of the next business day).

    Pay Utility Bill Here