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Posted on: April 10, 2018

City of Panama City Begins Cityworks Software Implementation

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The City of Panama City has hired Woolpert to implement its Cityworks software solution, which will promote internal and external communications and efficiencies.

The Utilities Department currently uses the Cityworks software. Extending and implementing the program to the Public Works and Code Enforcement Departments will also allow city staff to work more efficiently in the same program rather than multiple programs.

This suite of software services will also feature an online service request portal to encourage and facilitate citizen engagement, which will allow the city to more quickly address issues throughout the community. Woolpert Program Director Steve Schwabe said the citizen portal will provide another avenue for citizens to communicate with service providers.

“Within a single system like Cityworks, the city can take in city permit request for water meters or water and sewer taps, etc., and convert them into active work orders for the Utilities Department,” Schwabe added.

“We are excited to see the changes this new software platform will bring to the City,” Interim City Manager Jared Jones said.  “With these changes, we expect to see efficiencies in communication, workflows, and faster turnaround for citizen requests, just to name a few.

Schwabe lauded Panama City for its big-picture management perspective.

“It’s impressive for a relatively small city to have such a mature vision of how an integrated work management and permitting and land management system can benefit its constituents. It’s all about better communication and more efficient processes,” Schwabe said.  “Applying this kind of off-the-shelf functionality sets a standard for cities of all sizes who want to improve their communication and streamline their permitting, code enforcement and asset management operations.”

Implementation of the software is expected to take about a year and a half.

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