We would like to share an update concerning damage to the City’s water meter system and the resulting high water bills.
Our water meter towers sustained damage from Hurricane Michael. We are currently using alternative methods to pull readings from water meters, which include visual readings of the meter and drive-by readings using computer equipment. In some cases, the city has to estimate usage based on prior period usage because some meters were damaged by the storm and are not functioning properly. The large amount of debris in the right-of-way has also presented challenges in accessing water meters.
Many customers also experienced water leaks on their properties following the storm which led to high water bills. Adjustments can be made to these bills.
Utility Billing Representatives are working with customers now to correct bills. Customers with concerns are encouraged fill out this form so a representative can review their account and make needed adjustments. We ask for your patience as representatives are working through a high volume of concerns.
Additionally, if you do not currently need water, sewer or garbage services at your home or business, please give our Utility Billing Department a call at (850) 872-3166 or visit City Hall to close your account. We do not want to bill you for services you don’t currently need or can’t use.
City Hall is located at the A.D. Harris Learning Village (819 E. 11th Street) through Friday, February 1st. Beginning on Monday, February 4th, City Hall will be located at 501 Harrison Avenue.