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Posted on: September 22, 2020

City reinstates late fees, disconnections for utility bills

Utility Billing Update

Beginning October 1, 2020, the City of Panama City will reinstate normal late fee and service disconnection policies for water, wastewater and garbage services. Late fees and service disconnections for nonpayment have been suspended since March 18, 2020 due to the COVID-19 pandemic.

Customers with outstanding utility bills are responsible for payment of services used from March 18, 2020 to September 30, 2020, but late fees will be waived for those months. Customers with past due accounts will begin receiving letters in October with disconnect dates, contact information for payment arrangements and hardship assistance information.

“In an effort to partner with the residents and businesses during the COVID-19 pandemic, the City has waived late fees and suspended service disconnection during this time,” City Manager Mark McQueen said.  “The City was glad to have the ability to waive this policy for the amount of time we have.”

Currently, 2,548 accounts are past due for a total of $607,467 owed to the City.

Customers may contact the City’s Utilities Department by phone at (850) 872-3000 or via email at to make a payment arrangement for past due amounts. All convenience fees associated with online payments made to the City will continue to be waived until further notice.

Customers experiencing a hardship may also be eligible for assistance through ReHouse Bay and are encouraged to complete the online application at Questions may be emailed to

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